The client had identified a business case for APS systems incorporating the latest optimisation methods. Very short product shelf lives, and volatile demand, made the requirements very demanding. However, the client had little experience of structured processes for vendor selection.
We guided the team through a process leading to vendor selection and project approval. The overall structure of the process was conventional, but we needed to attend closely to the following issues:
- The need to facilitate group processes, in a multi-functional teams with a great variety of personal styles, to ensure that important insights were not lost.
- The team learnt rapidly during the process. As a result, it was necessary to iterate back and refine the original requirements definition, but in a controlled fashion.
- None of the parties involved were accustomed to formal mapping and design methodologies, so their heavy use would have risked serious differences in understanding. Such conventions were used, but in a limited and carefully-judged way.
- As is often the case, it was not possible to establish absolute certainty about the true fit of the alternatives. We devised an approach, drawn from decision support theory, to incorporate varying levels of uncertainty into the evaluation.
Syncresis were also involved in the implementation of the selected systems:
Advanced Planning implementation
Advanced Scheduling implementation